FAQ
🚚 Shipping & Pickup
Yes! You can Click & Collect from our Rolleston store.
📍 Address: 15/3 Factory Drive, Rolleston, Canterbury
🕒 Please allow 2 hours for your order to be ready for collection.
You'll receive a notification when it’s ready to pick up.
We ship orders from different locations within New Zealand:
🏪 Rolleston Store
📦 NZ Warehouse (Auckland, Christchurch, New Plymouth)
Product availability depends on where it’s stocked. If you have a preference for local pickup, please check the product details or contact us for more information.
Click & Collect:
Rolleston Store, please allow 2 hours for your order to be ready for pickup.
NZ Warehouse, please allow 2-3 business days for your order to arrive at our Rolleston Store for pickup.
Standard Delivery: Please allow 2-3 business days for products to arrive at a non-rural address.
Rural Delivery: Rural deliveries may take a little longer, depending on your location.
We offer flat-rate and free shipping options. For more details, please refer to JR Motorcycles Shipping Policy.
Currently, we only ship within New Zealand. If you're overseas and interested in our products, feel free to contact us directly.
Shopping Support
Absolutely! We’re here to help. If you’re unsure about what parts or accessories are best for your motorcycle, don’t hesitate to contact us. Our knowledgeable staff can guide you in making the right choice based on your bike model and needs.
Yes! We use SSL encryption to protect your personal and payment information. You can shop confidently knowing that your details are safe with us.
Yes! We offer flexible payment options through Afterpay.
Product Return
We accept returns within 10 days of purchase for items in unused, original condition with all packaging intact.
15% restocking fee applies for change-of-mind returns or items that are not faulty.
Please contact us first for return instructions and approval before sending any item back.
Workshop Service
Yes, we offer a range of motorcycle servicing options at our Rolleston Store. Whether it's a simple oil change or a more complex repair, we can help! Contact us to book a service or for more details about our servicing options.
Yes! We are an insurance company approved repairer with extensive experience in handling insurance jobs. We commonly work with major providers such as AA Insurance, FMG Insurance, Swann Insurance, and Star Insurance, but we're happy to work with other insurers too. Get in touch to discuss your repair and we’ll guide you through the process.
Yes, we offer motorcycle Warrant of Fitness (WOF) inspections. We’ll need your bike for up to half a day.
$62 when done with other workshop service work
$82 for WOF only
Bookings are recommended—feel free to contact us to schedule a time.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.